Report that returns tickets with 0 work hours
10/12/2015 1738 views
I'd like a to create a report that will return tickets that have no hours entered for work.
There's a built in report called "Work Report last 31 days by person" which is how I'd like it to look but to show only tickets that don't have any hours entered.
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The format of this report is a little different because the returned data doesn't match the report you cited, but this query should get you what you need:
select T.CREATED, CONCAT(CAST(T.ID AS CHAR), " - ", T.TITLE) as TICKET,
(SELECT SUM(ADJUSTMENT_HOURS) FROM HD_WORK WHERE HD_WORK.HD_TICKET_ID = T.ID) AS HOURSWORKED
from HD_TICKET T
where T.CREATED > DATE_SUB(NOW(), INTERVAL 31 DAY)
HAVING (HOURSWORKED is null or HOURSWORKED = 0)
order by TICKET
Answered 10/13/2015 by: chucksteel