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KACE Product Support Question


Repackager Issue

02/05/2009 6634 views
Hi everyone,
New to this forum and am hoping someone can help me out.
I've run the repackager (v1.1) and installed the application (Nortel Callpilot) on Windows Vista Business SP1 via setup.exe. When the repackager attempts to compare the 2 snapshot files, I get the following error, and the repackager crashes. The app does work correctly after the install. Thanks in advance for any/all help. Guy

Problem signature:

Problem Event Name: APPCRASH
Application Name: AppDeployRepackager.exe
Application Version: 0.0.0.0
Application Timestamp: 494f9047
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00036061
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: 1195
Additional Information 2: 13dc4f1ae9b2cbfd768231eee258ca28
Additional Information 3: 96fe
Additional Information 4: d71abf6301beb2c41865c7ebc14f533c

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All Answers

0
This is a new one-- is there a download link for this application so we can see if it is a reproducible situation?

Thanks!
Bob
Answered 02/09/2009 by: bkelly
Red Belt

0
OK....after much ado, I've come to the conclusion that the issue is not with the Repackager, as this error comes up (only it points to the app I'm trying to run) when I try to run a couple of different programs. I do believe the problem is with my PC and not the application.

Thanks for the input though.
Answered 02/23/2009 by: guys49
Yellow Belt

0
Thank you for letting us know
Answered 02/23/2009 by: bkelly
Red Belt

0
bump and to say i had the same issue.

msdn vista business x86 sp1 unpatched, as a guest VM on HyperV host.
using Office 2007 enterprise msdn iso, manually executing it (so i can run it with a .msp mod file).
and running v1.1 of the appdeploy repackager tool.

restarted appdeploy after the crash and it resumed from the last sucessful step - 2nd attempt ran fine.
Answered 05/06/2009 by: veehexx
Yellow Belt

0
Sounds like you already have an MSI here-- you should not repackage an MSI to an MSI (that is definitely unsupported)
Answered 05/13/2009 by: bkelly
Red Belt

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