Remove email address from CC list if detected
Recently one of our tickets was stuck in a comment loop since the customer added a specific email address to the CC list. Does anyone know of a way to set up a rule to:
- find if CC list contains firstname.lastname@example.org
- remove ONLY email@example.com from the CC list
Answer Chosen by the Author
To prevent loops from happening, you could head over to Service Desk › Configuration › Service Desk Email Preferences.
And add this email to the exclusions list, you can even block every email with the word "AutoReply" in the subject or something like that.
Source: KACE SMA 10.0.290 Admin Guide.