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KACE Product Support Question


Regarding Upgrading to Windows 10 using Kace k2000

02/22/2016 1060 views
Hi,

I was trying to upgrade Windows 7sp1 Enterprise/Windows 8 Enterprise/Windows 8.1 Enterprise to Windows 10 Enterprise by following the document " "update_windows_10.pdf".

I am stuck at here:

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My questions are:

1)Why  "Keep Personal files and apps" and "Keep personal files only" are greyed out ?

2)Why this prompt "Choose what to keep " is not automated using K2000 tasks?




2 Comments   [ + ] Show comments

Comments

  • Hello, creativegenius

    I have ran into the message options being greyed out do to a mismatch of OS versions. Please verify your current installed version with the iso of your windows 10 upgrade.
  • i was using Windows 10 Enterprise iso

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