I was trying to upgrade Windows 7sp1 Enterprise/Windows 8 Enterprise/Windows 8.1 Enterprise to Windows 10 Enterprise by following the document " "update_windows_10.pdf".

I am stuck at here:



My questions are:

1)Why  "Keep Personal files and apps" and "Keep personal files only" are greyed out ?

2)Why this prompt "Choose what to keep " is not automated using K2000 tasks?

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  • Hello, creativegenius

    I have ran into the message options being greyed out do to a mismatch of OS versions. Please verify your current installed version with the iso of your windows 10 upgrade.
  • i was using Windows 10 Enterprise iso
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