Systems Management Question

Red K icon in systen tray

03/21/2019 358 views

I know this means these machines are not connecting.  I need to know how to get them to do so.  I have uninstalled/reinstalled.  Checked the config file.  Checked the .pem file.  All of that checks out, these machines just don't want to connect.  I am on server version 9.0.270, agent version 9.0.168.  TIA

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All Answers

the red K means, that the service is not running.
net start konea should be the first step then.

Check the firewall settings, antivirus whitelists etc.
If you need help, the KACE support will help you.
Answered 03/22/2019 by: Nico_K
Red Belt

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