/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Raid 0 drive failed K2000

06/12/2015 1921 views
Our Raid 0 drive recently failed.  We were told by Dell to order a new drive replace it in the appliance and it should rebuild.

It has been 5 hours and we still can't log in or contact the K2000.

Is there something we should have done after inserting the drive?  I am trying to find documentation on this but can't find any.

Need to get this fixed because we are dead in the water with imaging until this is fixed. 
3 Comments   [ + ] Show comments

Comments

  • verify you have a backup and contact the support.
  • That's the problem we don't have a current backup. I don't understand why if this is just a drive fail this is not rebuilding. Was there something we should have done besides just put the hot swappable drive in?
  • Is there anyway to see what the K2000 is doing? I don't have a current backup the drive failed with no warning right in the middle of uploading our image changes.
    • since the system is not avaiable, you may have a bigger issue than just a failed hard drive. So the best way would be, contact the support.
      A failed hard drive usually won't cause the system to be offline.
      Can you ping it or get the console?

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ