Queue Customization: EMail notification when a ticket is opened

Is there a way to set up email notification on when a specific category of ticket is opened?  I saw a notification on closure, but what about opening?

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Answers (2)

Posted by: MC9921 2 weeks ago
Senior White Belt

I thin I found a way with "Queue Email Settings"-> "Email on Events" option. is this the best option?

Posted by: Hobbsy 2 weeks ago
Red Belt

Or if it is the same tech that needs to be told a specific type of ticket has been logged use the 'cclist' field against the specific category in the Queue Setup

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