Queue Customization: EMail notification when a ticket is opened
Is there a way to set up email notification on when a specific category of ticket is opened? I saw a notification on closure, but what about opening?
0 Comments
[ + ] Show comments
Answers (2)
Please log in to answer
Posted by:
MC9921
2 weeks ago
I thin I found a way with "Queue Email Settings"-> "Email on Events" option. is this the best option?
Posted by:
Hobbsy
2 weeks ago
Or if it is the same tech that needs to be told a specific type of ticket has been logged use the 'cclist' field against the specific category in the Queue Setup