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KACE Product Support Question


Process Creates Multiple Emails to Submitter

10/11/2014 1969 views
Hello,

I have a 15 step Request/Process with 2 Stages and I have a custom ticket rule to Send an Email to the "Submitter" when a ticket is saved.

This particular rule creates an issue where the submitter gets 15 emails for every process they submit.

Is there a way to send just one email with the multiple Stage 1 child activities on the same email and then multiple Stage 2 child activities on the same email so that it looks like the below?

--- START STAGE EMAIL---
Dear "USER", multiple tickets were created in response to your "Parent Ticket Title".

You may see more details and track progress on your new tickets below:

"Parent Ticket Title":  http://KACE/userui/ticket?ID=1

"Child Ticket Title1":  http://KACE/userui/ticket?ID=2

"Child Ticket Title2":  http://KACE/userui/ticket?ID=3

--- END STAGE EMAIL---


Any help on this would be greatly appreciated.

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