I have a system built out in version 5.4.76847 of the k1000 and am trying to migrate all of my users, settings, ticket rules, etc. to the new environment which is version 5.5.90545. The problem I'm having is that only our queues were brought over. No settings relating to ticket rules, labels, custom inventory fields, or anything else is showing up.

We exported to the samba share and imported from there and also tried backing up the 5.4 and restoring it to the 5.5 version. Any ideas?

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  • Did you download the kbox_file.tgz and k1_dbdata.gz from settings>Control Panel>Backup and Restore? You should be able to use these to do a full restore on the new version from the old version.
  • That's the first thing we tried. It only brought over our queues.
  • you have to have both systems on the same version. There are some DB changes.
  • Is there a way to roll one back or force an update on the other? The 5.4 one says that it is up to date on the server maintenance page so I'm not sure where else to upgrade it.
  • I found the article on how to manually upgrade from 5.4 to 5.5, but am somewhat nervous that my existing setup will be ruined. Any experience with this?
  • You will have problems using a 5.4 backup on 5.5 due to different MySql versions, upgrade the test box to 5.5 then backup and restore to other box, have them the same hotfix level also.

    You can backup the 5.4 and restore it back to 5.4 if the upgrade fails. We just went thru that. The tech was upgrading 5.4 to 5.5 and manually restarted it, he bricked the server! Kace support had me reinstall 5.3, upgrade that to 5.4 and restore from backup and everything came back without fail. We are now 5.5 after the second try.
    • This is what we wound up doing. Thankfully, we didn't have to go through bricking the server. As far as I can tell, everything seems to have come over quite nicely. I was not looking forward to having to reconfigure everything again.

      • The better part was the guy who bricked it went out for surgery so I had to fix it.
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