Best Practices Question
Prevent K1000 from sending emails to an address list
We have a lot of services that send logs. I would like all daily reports from AV, Backup, and Event Monitoring systems to send the report to the helpdesk so we have a record that these items have been reviewed. I do not want the K1000 to send back emails to the services email addresses because most of them do not exist or are from an outside provider. It will just create a mail loop.
I saw in Version 8 that there is an option to add email addresses to ignore, but I do not want to prevent the addresses from creating a ticket. I just do not want the sending address to get the emails on the activities.