Best Practices

Hello I have created 3 queues on the service desk. One is for a trouble ticket/resource request/new user request.

I have created custom tickets for each, we have a intranet site where i can create E-forms what i want to do is have our user fill out a E-form as they will already be on the intranet site and have it email the service desk queue's email address. I really need to learn how to populate the fields from the E-form and have them merge/map into the custom fields i setup in Kace's servicedesk or at least do most of them.  The E-from's "workflow" can email these fields in plain text.

{Title}

{SubmittedDate}

{SubmittedBy}

{SubmissionID}

{Email}

{Link}

{ApprovalComments}

{FormData}

I cannot find any guides in the service desk administrator manual anyone able to point me to a guide or somewhere to get me on the right track?

Thanks, 

advkace.