Patching issues after upgrading to 8.0
01/23/2018 2070 views
We have recently upgraded our K1000 and agents to 8.0. Since then, we are getting errors during our patch jobs. It occurs on both detect and deploys jobs (they run separate). Seems like what is happening is the detect job times out, even though we have it set for time out of 5 hours, and then the kpatch.exe process stays running afterwards. The next job, the machine will report either a log upload fail or handshake error. I can kill the kpatch.exe process and the job will then run again, but sometimes it goes into the loop again with errors, sometimes it succeeds. We did not have this issue with version 7. Nothing has changed in our environment, and no other process are running with the K1000 during patch jobs. I have a 3 week old ticket with support, but they do not seem to know what is going on either. Just wanted to know if anyone has seen similar occurrence or have insight.
Answer Chosen by the Author
Please log in to answer
After weeks of troubleshooting, we pinpointed the issue to LM.Detection.exe taking longer in 8.0 than previous versions. Quest support recommended we up the process timeout to 2 hours in settings > provisioning > communication settings. Quest support team is still looking into why LM.Detection is taking longer, but for now, all of our patching jobs are succeeding.
Answered 03/12/2018 by: jvancamp17