Software Deployment Question

Patch deployment, Stuck on downloading phase.

11/02/2016 1511 views

I am currently trying to patch Adobe Reader 11.0.18 on two machines. As of right now, the adobe reader shows that it is downloaded in the patch catalog. The patch also detected the two machines that are missing the patch. During the patch schedule, the patch status of both machines get stuck on downloading. Does anyone have any tips that could help get this patch deployment working?

Current Configuration:

K1000 Version: 6.0.101863

Agent Version: 6.0.1079

Confirmed that the ports are good for the Firewall / whitelist sites

Patch Subscription Settings - Settings\Control Panel\Patch Subscription

Files detected as missing

Delete Unused files after 30 days

Signature: set to every 4 hours

Files: set to After Signature download

Patch Subscription Settings - Security\Patch Management\Subscriptions

OS: Win 7 SP1 , Win 7 SP1 x64

Languages: English

Patch Subscription: Enabled Security, Application, Non-Security Patches all checked

Patch Activation: Activate New , Inactivate Superseded Patches both checked

Patch Schedule

Detect & Deploy

Win 7 Sp1, Win 7 Sp1 x64

Devices ( only set for the two machines).

Detect: Set for a Patch label for the Abode Reader 11.0.18

Deploy: Set for a Patch label for the Abode Reader 11.0.18

Reboot: Prompt user

Schedule: Every 3 hours , Run on next connection if offline Checked.

I have already opened a ticket to have a Kace engineer check into the issue. As of right now, the engineer is check on some logs from our device.

Any help would be greatly appreciated.


1 Comment   [ + ] Show comment


  • FWIW, I also experienced many failed installs with 11.0.18 but the latest version (11.0.19) is deploying much better in my environment.

Be the first to answer this question

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ