Software Deployment Question
Patch deployment, Stuck on downloading phase.
I am currently trying to patch Adobe Reader 11.0.18 on two machines. As of right now, the adobe reader shows that it is downloaded in the patch catalog. The patch also detected the two machines that are missing the patch. During the patch schedule, the patch status of both machines get stuck on downloading. Does anyone have any tips that could help get this patch deployment working?
K1000 Version: 6.0.101863
Agent Version: 6.0.1079
Confirmed that the ports are good for the Firewall / whitelist sites
Patch Subscription Settings - Settings\Control Panel\Patch Subscription
Files detected as missing
Delete Unused files after 30 days
Signature: set to every 4 hours
Files: set to After Signature download
Patch Subscription Settings - Security\Patch Management\Subscriptions
OS: Win 7 SP1 , Win 7 SP1 x64
Patch Subscription: Enabled Security, Application, Non-Security Patches all checked
Patch Activation: Activate New , Inactivate Superseded Patches both checked
Detect & Deploy
Win 7 Sp1, Win 7 Sp1 x64
Devices ( only set for the two machines).
Detect: Set for a Patch label for the Abode Reader 11.0.18
Deploy: Set for a Patch label for the Abode Reader 11.0.18
Reboot: Prompt user
Schedule: Every 3 hours , Run on next connection if offline Checked.
I have already opened a ticket to have a Kace engineer check into the issue. As of right now, the engineer is check on some logs from our device.
Any help would be greatly appreciated.
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