KACE Product Support Question

Owners only notes being sent to end users

01/23/2019 312 views

When we check the box in a ticket for owners only KACE is still emailing the note to the end user. We are on KACE  v.8.0.320. How do we correct this?

1 Comment   [ + ] Show comment


  • Can you verify that you are using a custom ticket rule to send the notification? If so, please post the SQL query part of the rule.

All Answers


I believe that this has been sorted in version 9.0 but i am not sure.

Also, what happens if you enter the comment, select owners only and then click on Submit?

Might be that the bug occurs when you directly click on Save or Apply Changes in the footer of the page without clicking on Submit in the comment field.

Answered 01/24/2019 by: maartenvlasblom
Senior White Belt

  • hitting the submit button first does not seem to work around this. End user still gets owners only notes. I don't know anything about version 9.0 yet.

Does those comment had attachments with it ?

Answered 01/23/2019 by: AbhayR
Red Belt

  • no simply a text note of what was done or what the plan going forward is.

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