KACE Product Support Question

Office 2013 not Installing

09/02/2015 1225 views
I have several computers that I am configuring for a network.  All have Windows 7 Professional 64 bit. All the computers are identical.  The KASE system has been installing Office 2013 on all computers except one.  I has been 3 days now.  Office has install on all other computers without a problem.  What could be causing it not to install.
2 Comments   [ + ] Show comments


  • does that machine has package downloaded ? c:\programdata\dell\lkace\downloads .. If no then there is some issue with communication between machine and replication or kace server ( so many things ) . if yes , see what happen if you run it manually ( might be reboot needed , pre req missing and so on ). also do check the disk space.
  • The first thing would be is does a force inventory work with the machine that isnt installing office? The next thing to check would be whether there are any programs in c:\programdata\dell\lkace\downloads. If force inventory isnt working I would simply just uninstall and reinstall the Kace Client.

All Answers

Office 2013 32 Bit or 64 Bit?
Answered 09/11/2015 by: jagadeish
Red Belt

32 bit
Answered 09/11/2015 by: jdcook
Senior White Belt

  • Does this machine contain any Visio/Project 2013 64 Bit?
    • No. Office finally installed but it took several days.

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