KACE Product Support Question
Obtain all variable names for Kace emails notifications
03/16/2015 11721 views
We want to use the email notification feature to send ticket updates from our K1000.
The issue we are having is that Kace does not understand the SQL variables in email notification message field.
Variables from SQL like $comment & $submitter are coming out as typed, rather than being the variable value.
Does anybody understand how Kace generates these variables or where i can obtain a full list of variables?
Please see below examples of these variables;
$ticket_url, $ticket_fields_visible, $quoted_mail, $ticket_priority and $userui_url
Community Chosen Answer
Please log in to answer
For the system rules the variables can be found in the administrator guide. On the appliance browse to the Service Desk Email Notifications page (https://kace/adminui/queue_templates.php?ID=1), click the ? mark in the upper right for help, then click Email template variables.
Answered 03/17/2015 by: chucksteel