KACE Product Support Question

No drives show up in the image on the appliance

02/03/2020 136 views

I've uploaded an old 50GB image in which I'm in need of some files off of it.  I've successfully uploaded it and can see it in the "System Images".  If I click the image and then click "Browse Files" no drives show up in the popup.  Why would the C and D drives not show up?

Any help would be appreciated.


George Jackson

2 Comments   [ + ] Show comments


  • OK, thanks. Can I at least apply it to a machine so I can access the harddrive afterwards?
  • Yes, actually, you could just deploy it, then capture it again with a 6.x or 7.x KACE SDA, and it should have a Browse Files option

All Answers


If it's a pre 5.0  Image, it won't have the structure needed to Browse Files.

That feature was added to images captured with version 5.0 or higher, prior to that, you could not browse files for Win Images.

Answered 02/03/2020 by: Channeler
Red Belt

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