KACE Product Support Question
New lines in the $title String
I'm using the How To here http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk to send new ticket notifications via email.
I have customized the email template slightly so that it contains the following email link:
This mainly works well except sometimes a magical "New Line" gets added to the $title string, so you end up with
and the mailto link ends up looking like this:
which will obiously not work.
Any help would this issue would be appreciated.
Community Chosen Answer
The space between New and Employee is causing this to fail. To test, try it without the space, something like "new-employee".
This happens most likely because the K1000 is BSD based and spaces don't parse well. You might try using an escape character like "\" in front of $title.
If that doesn't work, submit a support ticket so it can be looked into.