Need to make a Change To a preset ticket rule.. ****Reopens closed tickets when non-owners update tickets***
There is a preset ticket rule that exists in the K1.
*** Reopens closed tickets when non-owners update tickets; Notifies ticket owners by email ***
I would like to exclude a certain user label from this ticket rule
I would like to change this preset ticket rule to reopen the ticket for every non-owner that edits
the ticket.... EXCEPT !!!!! a group of people in a user label.
The reason is....These are people who are not actually owners but are still ticket admins.
So I don't want changes made by them to reopen the ticket.
Thanks for the help in advance.