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KACE Product Support Question


Need to create a ticket queue based on regions

04/11/2016 904 views
Hi team,

            I need a help to create a ticket queue based on regions(We have multiple region), that tickets can be accessible only by that region "Admins".

             Can any one share a query to achieve this. I'm totally new to this helpdesk ticketing.

Thanks.
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Comments

  • Not to sound rude, but if you're having to ask about creating user group labels, and such like you are in this thread, you need to speak with your employer about getting you some jump start training or kace boot kamp training.

All Answers

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I'm not sure what you kind of query you think you need. In order to setup queues you go into Service Desk, Configuration, Queues and create them. For each region create labels for the users that can be owners and submitters and then assign those labels appropriately. 

Have you read the administrator manual on queue configuration?
Answered 04/11/2016 by: chucksteel
Red Belt

  • How to assign the user labels to that ticket queue. Do you have any idea, I'm new to this
    • Browse to Settings, Users. Find the users and then click Choose Action, Add Label (if the label doesn't exist) or Assign Label (if the label already exists).
    • Assigning labels to the ticket queues in done in the queue configuration page.

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