KACE Product Support Question
Need help to copy parent ticket data to child ticket
03/23/2016 971 views
Im setting up a change request process
queue 1 is the work queue, and queue 2 is the change request queue.
How can i pull the title from queue 1 and add that to queue 2 but change it to = "change request : title from queue 1"
and then I need to pull the summary field data from queue 1 to the summary field data in queue 2.
I also only want this to run 1 time. So that if a change request is submitted, i do not want it to process this rule if the user decides to update the copied summary details.
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