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KACE Product Support Question


Need help creating a Custom Service Desk report that shows all critical priority tickets within last seven days (open date, closed date, status, etc.)

02/10/2016 560 views
Need help creating a Custom Service Desk report that shows all critical priority tickets within last seven days (open date, closed date, status, etc.). Thanks.
Answer Summary:
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Comments

  • Do you need a report to show you all Priority tickets logged, or closed within the 7 day period?
  • Hi, I want to be able to look at the critical tickets created within the last 7 days regardless of status. Thank you.
  • Thank you sir. It works great.

Answer Chosen by the Author

0

You should be able to walk through the report wizard to create this.

  1. Title and Topic:  The Category would be "Service Desk" and the Topic should be whatever your Ticket queue is.
  2. Fields to Display:  Select the fields you want to see in the report.
  3. Column Order: Adjust the field order for the report.
  4. Sorts and Breaks:  Select how you want the report to be sorted.
  5. Filters:  If I understand the question properly, the filters should be set to "Match all of the following", "Created is within last 7days", and "Priority = Critical" (or however you have critical tickets flagged).


Answered 02/12/2016 by: grayematter
5th Degree Black Belt

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