KACE Product Support Question

Multiple entries for same user

05/20/2015 761 views

I have a question about user profiles. for the majority of my users I have 2 or 3 entries for them in kace. One if they submitted an ticket through email, one from ldap and one if they logged in with their ad credentials. Is there a way to keep this from happening and merge their profiles or tickets into one login? 

Also is this happening because I have something not configured correctly in kase that is allowing multiple users to be created for the same person with the same email address?

Thank you
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