KACE Product Support Question

Moving ticket to other queue

05/10/2016 649 views
How can I move the tickets to separate queue ? Example if users select Europe as Region in ticketing ..I want to move the tickets to Queue called Europe Helpdesk queue 
2 Comments   [ + ] Show comments


  • You can do it manually by going to the queue the ticket is in, not the All Queues, and then check box it and using the Choose Action, you can then move the ticket from one to another queue.
  • no rules to do it automatically ?
    • Not by default, You would have to create a Ticket Rule and it would need a trigger.

      Some articles found on ITNINJA



All Answers

From the list view, select the checkbox next to the ticket and then from the Action Menu choose "Move to Queue"
Answered 05/12/2016 by: MacDude
Fifth Degree Brown Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ