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Moving ticket to other queue

How can I move the tickets to separate queue ? Example if users select Europe as Region in ticketing ..I want to move the tickets to Queue called Europe Helpdesk queue 
Asked 7 years ago 719 views
2 Comments   [ + ] Show comments
  • You can do it manually by going to the queue the ticket is in, not the All Queues, and then check box it and using the Choose Action, you can then move the ticket from one to another queue. - nshah 7 years ago
  • no rules to do it automatically ? - rahimpal 7 years ago
    • Not by default, You would have to create a Ticket Rule and it would need a trigger.

      Some articles found on ITNINJA

      http://www.itninja.com/question/helpdesk-ticket-rules-to-transfer-tickets-between-helpdesk-queues

      http://www.itninja.com/question/custom-ticket-rule-to-move-ticket-to-queue-based-on-submitter-id-default-queue - nshah 7 years ago

Answers (1)

Posted by: MacDude 7 years ago
Fifth Degree Brown Belt
1
From the list view, select the checkbox next to the ticket and then from the Action Menu choose "Move to Queue"

Posted by:

rahimpal Red Belt
Ninja since: 9 years ago

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