We have a custom in-house helpdesk at our agency, and I'm wanting to hide the Service Desk as well as some other tabs for now, while we decide if we want to cut over to the Kace service desk, etc. I have already imported a user list from our AD and assigned most end users to the default system level "Users" role. Since one cannot edit that role to hide the Service Desk, I'm wondering if there is an easy way to migrate all of my "Users" to my new "Standard User" custom role, and default any new users to that role as well. The select all check-box from the Users tab only selects all items on the current page you're viewing - as opposed to all users on the list.


Thank you!

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For new users, you would change the default role on your LDAP authentication to the role you created.

For existing users, you will have to check the box and move them manually.  There isn't a way to move them all at once at this time.

Answered 05/10/2013 by: jknox
Red Belt

  • Ah, I was afraid of that. Thank you for the feedback
    • I forgot to link this, you might vote on it as a feature request: http://kace.uservoice.com/forums/82699-k1000/suggestions/2173655-dynamic-ldap-lookups-to-assign-users-to-roles
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