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Software Deployment Question


Microsoft Office and Kace Managed Installation Issues

09/15/2017 2119 views
I cannot figure out why our installation of Microsoft Office 2016 keeps failing. This is not the click-to-run version, but the tradition volume license (we do not use Office 365). The zip contains the office installation and an updates folder with a transform .MSP. The software is set for silent installation beyond the Kace Notifications. What happens is Kace will pop up and say they installation is waiting. When you click install, it will immediately say "Installation Complete", but it does not actually install Office. What is going on? Here is my configuration details:

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I appreciate any guidance with this. Thanks!
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You need to uncheck "Run Command Only (do not download file)" in order to have the installation files downloaded to the client.
Answered 09/18/2017 by: torstenspitz
Senior White Belt

  • That did not work. I now get a message that says
    "Downloading and Installing Office", but it is not downloading or installing the file.
    • I suggest checking %programdata%\Dell\KACE\user\KAgent.log for errors. The file should get downloaded to %programdata%\Dell\KACE\download\'SW_ID' - if that one is present i would check if the zipped file includes a toplevel folder....
      • It had a top level folder. Re-created the zip and it is working fine. Thanks!

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