KACE Product Support Question

MI Says an Online PC is not Online

06/21/2019 357 views

In the SMA's Device Inventory, the computer is plainly online; I can do a Force Inventory, and it inventories.

But when I try to Run Now a Managed Install to that same machine, I get "None of the selected machines are online."


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I have had that happen with scripts and MI's a couple of times.  I traced my problems to

1. I was using smart label for my target and it had not updated to show that machine yet

2. In the MI - under the Supported Operating Systems for the software the MI is tied to:  the machine no longer matched the type selected due to win 10 auto upgrade and did not have that version checked

Answered 06/21/2019 by: SMal.tmcc
Red Belt

  • Thank you, SMAL.tmcc; your second reason above was the culprit.

    (The "are not online" message is very misleading. What the case was is that none of the machines matched the criteria.)
  • Thank you! That helped out a lot!

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