Merging Tickets

For those of you who have upgraded to 9.1, are you able to merge service desk tickets now? I am not seeing any obvious way to do this.... am I missing something?

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Answers (1)

Answer Summary:
Posted by: AbhayR 2 years ago
Red Belt

Top Answer

You will need to enable Ticket Archival/Merge option from Service Desk Settings page first.

  • Thank you! - rruhl 2 years ago

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