/build/static/layout/Breadcrumb_cap_w.png

KACE is not running inventory on macOS

Hi all,

Since updating the KACE agent on our Mac fleet using the "Update Agents" function under Settings>Provisioning to Version 11, almost all of our Macs are connected to the system but KACE no longer inventories them, and it still shows that the old agent is installed. I rebooted them but no luck.
Happening on devices running Mojave and Catalina.

Any idea? Thanks in advacne


0 Comments   [ + ] Show comments

Answers (2)

Answer Summary:
Posted by: Gwin 22 hours ago
Senior White Belt
1

Top Answer

The Issue was caused by an Agent Alert logo I just removed it and everything seems to be working fine now.

Posted by: KevinG 2 weeks ago
10th Degree Black Belt
0

The Mac Agent needs to successfully run and upload the Inventory before the new version will be reported.

Both of these log files may contain information as to why the Agent is failing.  You may want to review them for error messages and report the errors here.

/Library/Application Support/Quest/KACE/data/user/KAgent.log    /Library/Application Support/Quest/KACE/data/konea.log

Please post the version information for the SMA, Mac Kace Agent, MacOS.

There is also the KAT (Kace Agent Toolkit) that can be used to collect logs.

https://support.quest.com/kb/276850/kace-agent-toolkit-kat-now-available-in-the-sma



Comments:
  • Thank you so much for your input. Sadly I couldn't figure out the issue neither did KACE Support.
    I'll update the thread once I've found a solution in case someone else is having the same problem. - Gwin 1 week ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ