KACE Product Support Question

Machine Action in 6.3 to view device detail

04/22/2015 858 views
I like the new features in the service desk portion of 6.3 that shows that user info and machine info along with machine actions.  How do I configure a machine action to view the device details from K1000 inventory directly from the ticket?
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  • You can't. Device Actions only show up in Inventory.
    • Device Actions appear in service desk tickets in 6.3. I cannot think of a way to add a machine action to view the device details. If you click the blue !, a window appears with the device summary. There is a link "View Details...", clicking the link takes you the the device page.
      • Nice! Why didn't I see that. Thank you very much!

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