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KACE Product Support Question


Login info for K1000 Console

09/28/2017 10422 views
I need to make a VM snapshot of our VM K1000.

To do so, I want to gracefully shut it down.

The default login to K1000 console does not work.

konfig/konfig

Here is the screenshot.

5iErc3.jpeg

Any help would be greatly appreciated.
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0
Check your keyboard, check your fingers.....then call support!!!
Answered 09/29/2017 by: Hobbsy
Red Belt

  • Hi,

    I did call KACE Support and was told to Always shut down K1000 from GUI and not from Console.

    To shut down K1000 > Do it from system UI GUI
    From https://support.quest.com/technical-documents/kace-systems-management-appliance/7.1/administrator-guide/246#TOPIC-704100
0
I usually go into VMware, verify VMware Tools is running then do a Shut Down Guest. It does a graceful shutdown, not a hard power off. 
Answered 10/04/2017 by: PaulGibson
Orange Belt

  • Thank you. I ended up checking documentation and learnt it could be shut down from the GUI :).

    From https://support.quest.com/technical-documents/kace-systems-management-appliance/7.1/administrator-guide/246#TOPIC-704100

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