KACE Product Support Question

Locked out of KACE, need help!

04/17/2020 192 views

Long story short, our long-time admin left the company a while ago, and I thought I got all user/pass info from him, but I missed the user/pass for console access to KACE.  Our KACE SSL cert expired, so while I was logged in via the web console changing settings I must have accidentally disabled SSL.  Now I can no longer access KACE via the web, however I can puTTY to it, but I don't know the admin user/pass.  I am able to log in via netdiag/netdiag, but is there a command to re-enable SSL from that log in?

Any help here would be appreciated!

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All Answers


If SSL is disabled you should be able to access the UI using HTTP   just use IP or hostname / adminui without https:// as part of the URL.

Do you have a user that has the Administrator Role?  if so, you can use that account to get login as a admin.

If you still have issues, you will want to open a support ticket.

Answered 04/17/2020 by: KevinG
4th Degree Black Belt

  • Why didn't I think of IP?! Thank you! That got me back into the web console and got SSL re-enabled! Thank you!!!
    • Glad to help.

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