I setup my KACE client to use LDAP for user authentication.  It pulled in all of my users from LDAP.  However, if I try to login using the LDAP credentials it takes forever to respond and finally errors with incorrect user id and password.  Any idea what I might be doing wrong?

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  • How many users did it pull in?
  • How many ''configuration servers'' have you defined?
    Are all the configuration servers valid? (right ip or AD host name, right query and username/passowrd) ?
  • Only one configuration server. All settings are correct.
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Do you have multiple LDAP servers configured in the Authentication Settings?  The box comes with several default entries that cause a delay in the log in process.  I just have the single server listed and this made the login process very fast.


For the failure, did the LDAP Browser work when you setup the entry?


Answered 06/04/2014 by: eric.samuelson
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The issue was the default LDAPS.  When I removed them, it corrected the problem.

Answered 06/06/2014 by: nick.hobbs
Senior White Belt

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