Knowledge Base Permissions

Is there a way to separate the files available for viewing in the Admin user portal and the User portal.  Currently it seems like all articles are available in both portals.  We would like to differentiate between the two so we can upload our IT procedures and have them accessible to our admin users.  We would also like to use the User portal to provide a place for FAQs for our user base.  It seems like there should be a way to do this via the roles and labels, but I don't see a clear way to do it at the moment.

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Answers (2)

Posted by: barchetta 9 months ago
2nd Degree Black Belt

Im pretty sure that the admin portal grants access to all KBs regardless of the label applied to a KB. Someone correct me if Im wrong. Unfortunately the kace admin guide is very weak and doesnt explain this.  Id recommend you do some testing.  As far as user base, I assume you dont grant them admin portal access, so just a matter of applying labels to users and KBs.

Posted by: TheNakedNinja 9 months ago
Senior White Belt

Barchetta is correct.  If a user is logged into the admin console, they can see all articles, regardless of labels.  If users are using the user portal, apply labels to them manually, then apply the appropriate label to the article.  When the user signs into the user portal, they are restricted to seeing only articles that have a matching label. 

To automate it some,  you could use LDAP import to assign user KB labels based on some criteria .  Then when they onboard, they are already set. 

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