We are running Kbox 1200, on vesion 5.3, we just noticed that Newly created Tickets have special characters specially (nbsp), any help will be highly appriciated

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Answer this question or Comment on this question for clarity


Are you running 5.3.53053? If not, upgrade.
Answered 03/23/2012 by: airwolf
Tenth Degree Black Belt

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[I posted this on your blog post, but also posting here for others to find.]

I submitted this to technical support some time ago and they confirmed it as an issue. The release notes for 5.3.53053 contain the following:
10202: HTML email from ticket rules have invalid content-type parameters.

That sounds like it resolves this issue, but we haven't upgraded our server, yet, so I can't confirm that. We have also move all of our emails to custom ticket rules anyway, so this issue no longer really affects us.
Answered 03/21/2012 by: chucksteel
Red Belt

  • if this is an issue then it should have appear from the day Thank You very much, However this issue have not appeared after after the upgrade to 5.3, this issue appeared after few months of upgrade.
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