KACE Product Support

Do you have the UAC turned off and the Windows firewall disabled?

What happens if you manually install the client?


Start -> Run -> \\<KBOXNAME\client\agent_provisioning\Windows_Platform

Not trying to hijack this thread, however I am having this same issue. I am brand new to Kbox. I was able to install the client per the above instructions, however when I try to run the install again from my appliance, I still get the same error.

Are you saying that you manually installed the client and than tried to install it from the KBOX?

If so, it will fail if the agent is already installed using the Agent Provisioning, unless you select uninstall first followed by an install.

Is this also a 32-bit machine?

Correct. (I ran again just to see if it would work :) ) It is a 32 bit machine..

I am getting sort of the same issue as daedelous. Ran manual install and rebooted pc. It recognizes that Kbox is "installed" yet I doesn't pull the pc into inventory:

[06/01/10 04:11:06 PM] Begin provisioning...
[06/01/10 04:11:06 PM] Executing Windows platform provisioning.
[06/01/10 04:11:06 PM] Probing tcp ports for accessibility.
[06/01/10 04:11:06 PM] Port 139 [netbios-ssn] open.
[06/01/10 04:11:06 PM] Port 445 [microsoft-ds] open.

STEP 1: CONNECT TCP/SSH - SUCCESSFUL

[06/01/10 04:11:21 PM] Executing remote communications:

Initializing RPC
Connecting to ADMIN$
Copying service file
Disconnecting ADMIN$
Connecting to IPC$

STEP 2: AUTHENTICATION - SUCCESSFUL

Creating service
Opening pipe to service
Sending commands
Sending login credentials
[MSGCODE: 000] Begin agent_provision.bat processing.
[MSGCODE: 001] KBOX Agent is installed.
[MSGCODE: 092] AMP is not connected.
[MSGCODE: 095] KUID file not written by kinstaller.
[MSGCODE: 100] agent_provision.bat exiting.
exit code: 0Removing service
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$

STEP 3: PUSH SCRIPT\PROVISIONING - FAILED

EMCSANMAN (and others),

This is not expected behavior (obviously). I think we could resolve this quickly if we could take a look at one of your systems in the Trial Support chat and then we can post the results here for everyone else's benefit. You can get to trial support via the Welcome tab in your Trial, or at http://www.kace.com/support/trial-kbox.

Thanks,

Chris...

I'm having the same problems trying to push the client to Windows 7 desktops from KBOX. A manual install works fine. I disabled UAC and the Windows firewall and uninstalled Anti-Virus with no luck. I started using a PSexec script that would copy the install files local then run the install.

:: AUTHOR -
:: EMAIL -
:: MODIFIED DATE - 4/12/2010
:: PURPOSE - Install kbox agent
:: SYNTAX/USE -
::
::
::
::
::
:: SUCCESS CRITERIA -
::
::
:: other files -


for /f %%a in (server.txt) do (
echo %%a >>kbox_setup.txt
xcopy /y \\UNC_PATH\*.msi "\\%%a\c$" >>kbox_setup.txt
psexec \\%%a cmd.exe /C "C:\KInstallerSetupSilent.msi" >>kbox_setup.txt
)

I am having same problemo in W7-64. No luck. Manual works fine.

I had this error:

STEP 2: AUTHENTICATION - SUCCESSFUL
      ERROR: CreateService failed. NT code 0xc0000431.
      Opening pipe to service
      IN: pipe_open(\pipe\KBRemoteService, 2)
      ERROR: smb_raw_open_recv - NT_STATUS_OBJECT_NAME_NOT_FOUND
      ERROR: on_pipe_error - NT_STATUS_OBJECT_NAME_NOT_FOUND
      ERROR: Cannot open pipe - NT_STATUS_OBJECT_NAME_NOT_FOUND
      OpenService - NT_STATUS_OK
      StopService - NT code 0xc0000426
      DeleteService - NT_STATUS_OK
      CloseServiceHandle - NT_STATUS_OK
      CloseSCMHandle - NT_STATUS_OK
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$
  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
  [11/13/13 05:08:41 PM] End of remote communications.
  [11/13/13 05:08:41 PM] End provisioning run.

Disabing McAfee AV resolved the issue. 

I had this error:

STEP 2: AUTHENTICATION - SUCCESSFUL
      ERROR: CreateService failed. NT code 0xc0000431.
      Opening pipe to service
      IN: pipe_open(\pipe\KBRemoteService, 2)
      ERROR: smb_raw_open_recv - NT_STATUS_OBJECT_NAME_NOT_FOUND
      ERROR: on_pipe_error - NT_STATUS_OBJECT_NAME_NOT_FOUND
      ERROR: Cannot open pipe - NT_STATUS_OBJECT_NAME_NOT_FOUND
      OpenService - NT_STATUS_OK
      StopService - NT code 0xc0000426
      DeleteService - NT_STATUS_OK
      CloseServiceHandle - NT_STATUS_OK
      CloseSCMHandle - NT_STATUS_OK
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$
  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED
  [11/13/13 05:08:41 PM] End of remote communications.
  [11/13/13 05:08:41 PM] End provisioning run.

Disabing McAfee AV resolved the issue. 

- See more at: http://www.itninja.com/question/kbox-agent-windows-7-32-bit#answer-89043