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Kbox 1000 recurring help desk ticket

Is it possible to create a recurring help desk ticket? e.g. a ticket that is created every day at 9:00 AM with the same parameters?

Thanks.
Asked 13 years ago 4274 views
1 Comment   [ + ] Show comment
  • I don't see any example, and all the pictures are broken. I have no idea how to implement this based on that FAQ. Any help appreciated. - ecszone 9 years ago

Answers (8)

Posted by: airwolf 13 years ago
Red Belt
0
Yes, by creating a custom rule to perform an insert into the HD_TICKET table. This is somewhat frowned upon by DellKACE, and you may want to get with their professional services to do such customization.
Posted by: maurere 13 years ago
Orange Belt
0
Thank you.
Posted by: maurere 13 years ago
Orange Belt
0
The screenshots for that FAQ seem to be broken / not showing up, I tried Firefox and IE 8 on multiple computers. Any chance of fixing that or is it just me?
Posted by: GillySpy 13 years ago
7th Degree Black Belt
0
It appears you were correct. I have fixed that as well as updated the example for import.
Posted by: maurere 13 years ago
Orange Belt
0
Thank you, it works now with the new information provided.
Posted by: ecszone 9 years ago
White Belt
0
I don't see any example, and all the pictures are broken. I have no idea how to implement this based on that FAQ. Any help appreciated
Posted by: shill87 12 years ago
White Belt
0
There are no screenshots displaying here. Is there anyone that can help without using the kpkg?
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