KACE will not provision agent
I am having issues trying to provision an agent to a few computers. I keep getting an error in step 2 AUTHENTICATION. When I manually install the agent it will not show up in the inventory list.
Ok, so first suggestion is, get your SMA updated as soon as you can. If you need a hand getting it back from v7 then contact me.
KACE provisioning of the agent is a 5 stage process.
stage 1, is there a device at that IP? In your result, yes
stage 2, can KACE logon to that device? In your result no, your admin credentials do not work
stage 3, can KACE install the agent? You need file and print sharing and firewall settings set correctly
stage 4, does the KACE agent contact the SMA
stage 5, can the SMA connect via AMP