KACE Product Support Question
KACE Ticket Notifications for Particular Queue Not Working After Upgrade to V9
Prior to upgrading to V9, we had a particular ticket queue where when a ticket was updated/closed, an email was sent to a distribution group address that i had setup as a CC List for each Category in their queue.
The email would come as a standard ticket modified email with their distribution group email as the only in the TO: field.
Since the upgrade, they haven't received any of those emails. I did go into the "Email on Events" section for their queue email and check every event for the Category CC.
That said, is there anything that could be happening with the emails being sent from KACE post v9 upgrade?