KACE Product Support Question
KACE SMA - Send email to all owners in a queue when a ticket is sitting unassigned
Anyone have a rule to setup on a scheduled basis to all email addresses within the owners label(s) of a queue? I found one that does on ticket save but cant seem to make it work when I try to schedule it. I hobbled one rule which sends out alerts on urgent tickets unassigned to a DL email but I dont want to create a DL for each of our queues and maintain them all.
So ideally, it would run every 2 hrs, look for unassigned tickets in a queue and then email all members of the labels assigned as owners for that queue.
Would appreciate any assistance...