KACE Product Support

You can make the category required but you can't have a category of blank as the default. So we currently have as please select... as a default category. But I'm trying to figure out if there is a wat to write a rule to check that if the category is equal to please select then I would prompt user to change that or to send them an email stating they have imputed an invalid category. I have the rule to email them if the category is the default but It still creates the ticket. I'm not sure how to close the ticket if it has the parameters of the default value. Like I said I'm new to MySQL and trying to figure out what are the public keys and what table interest with each other is probing to he difficult.

The goal is to not have tickets opened of the category us set to 'please select...' that's my trouble. - shadowtype09 8 years ago