KACE Product Support Question
KACE reporting incorrect MAC addresses
02/06/2018 1593 views
Hello all. Our KACE is showing 78 devices with the same mac address. I cannot figure out why. When I do an ipconfig /all, the machines show their true MAC address. Why would 78 out of 200 devices show the same MAC address when at least the ones I have checked show a completely different MAC. I am not even sure where that MAC address came from.
2/16/2018 update: I had a web-ex session with Quest Support and found that in the inventory xml file, every network adapter is listed with the one listed at the top as primary. So, on our devices showing the same MAC address, they all have RAS Async Adapter listed as the primary netowk device. I have been searching online for two hours trying to figure out what this is and how I can disable it. I believe it may have something to do with remote access to the computer, but I cannot confirm that. I seriously have no clue exactly what this is and how to demote it or turn it off. Is anyone familiar with RAS Async Adapter on Windows 7?