KACE Product Support Question

KACE renewals

05/16/2017 971 views
Has anyone been able to get in touch with the sales/renewal team? I've been trying for a couple of months or so with no response. I left phone messages and sent emails. This is insane. Meanwhile I am unable to download new patches as my subscription has expired. What a joke! I guess it's time to move on from KACE. 
2 Comments   [ + ] Show comments


  • Hi JayRaj. I am sorry you are having trouble. Please email me directly and I will get you taken care of: ken.galvin@quest.com. Thank you for your patience.
  • Hi JayRaj. I arranged an expedite this morning with the renewals manager. Email me directly and we will get you hooked up.

    Also, the typical response time for a (non-expedited) request is 2-3 business days. In case there is post-Dell divestiture confusion as to the best way to contact the Renewals Team directly, here is their email address: customersupportrenewals@quest.com .
    They will connect you with the correct sales person. Again, thanks for your patience, JayRaj.

All Answers

Had similar issues until I got our reseller to step in.
Answered 05/18/2017 by: kelleyplumos
Yellow Belt

Hi JayRaj, we are a KACE partner and can help with your renewals if you like. Our email is Infra-Renewals@createsimple.com

Answered 05/18/2017 by: createsimple
White Belt

Don't throw the baby out with the bath water!!! Renewals at KACE could most definitely be better, however I believe they are struggling to come to terms with the mess handed over from Dell. Contact your KACE account rep or your local friendly partner they should be able to get you going
Answered 05/17/2017 by: Hobbsy
Red Belt

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