Hello.  I am wondering if it is possible to organize the knowledge base articles into groups or folders?  Right now they are all listed on a single page but we would like to see them organized into sub folders for easier browsing without having to do a key word search.  Is this possible?  We are running a K1000 with version 5.5.

Thank you.

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  • Nope..currently all you can do is add them to a category but they still show up in list form.
  • Thanks for the response. I hope they add this feature so that the Knowledge base can be clean and easy to use.
  • I agree. Perhaps they could do something similar to ticket categories. For example, Software::Internet Explorer or Software::Google Chrome...
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Community Chosen Answer



You could use categories to define Password/Printer/HR/Etc.  After your articles are setup and defined as such - change the "view by" to Password/Printing/HR/Etc.  You would still get that large list of everything when KB was first opened but it might make things a little easier to find

Answered 11/04/2013 by: vwhite
Black Belt

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Answer this question or Comment on this question for clarity



The only way I could get some organization is by using a naming convention.  A bit clumsy, but it helps.  For example:

Password - Application A
Password - Application B
Password - Windows passwords
Printing - Can't print
Printing - Installing a network printer

Hope this helps...

Answered 10/29/2013 by: kenwhite
Senior White Belt

  • Send to http://kace.uservoice.com/forums/82699-k1000
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