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KACE Product Support Question


KACE K1000 Ticket Layout - Field with Hints

01/22/2016 1546 views
Hi,

is it possible to create Fields with a mouse-over-hint?
So user see what is to do on these step?

Otherwise I would create a Note at the end of the ticket.
I tried a field with "notes" and "text" layout and set it to "read only" and insert a default value.
But the default value is not shown in my ticket.. also when I change it to other states.

Can someone say if this is possible?

Thanks

Best,
Christian
1 Comment   [ + ] Show comment

Comments

  • Hi,

    can anyone help me with this Dynmaic Ticket Field / Labels?

    I also wrote to Hobbsy via mail, but didn't got a response - maybe on vacation? :)

    Thanks!


Community Chosen Answer

3
Mouse over hints is sadly not possible, we tend to use a similar idea to you when wanting to inform the user what to do, so:

Default value in a field
ZhQxvl.png

Read only Default value as a text label

gkKusO.png

Or Dynamic Label using a read only field
JvQzQH.png
Which changes with Ticket field values

5WhJgB.png

That is about as good as it gets

Answered 01/22/2016 by: Hobbsy
Red Belt

  • Please see my update below, thanks :)
    • Contact me (email me directly) and we will jump on a call to look at what we can do
      • Hi, thanks for this. At the moment I'm very busy with some stuff... can I get back to you when I have time for this? :) Maybe you can quick say me how it's possible to create a dynamic label. Thanks!

All Answers

0
Hi,

can anyone help me with this Dynmaic Ticket Field / Labels?

I also wrote to Hobbsy via mail, but didn't got a response - maybe on vacation? :)

Thanks!
Answered 05/19/2016 by: StepBaer
Senior White Belt

0
Hi,

thanks for your quick response.

I tried this config

and


which looks like ... nothing



Then i tried


And this looks like


Not really what I need :(
Answered 01/22/2016 by: StepBaer
Senior White Belt

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