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Systems Management Question


KACE Inventory versus Assets

10/27/2015 4826 views
We are using k1000, when we image a computer and give it a hostname (example Computer1234) then install the Kace agent the agent communicates with Kace adds Computer1234 to Inventory and also creates a linked entry in assets. I want to keep a hard count of all inventory items in assetts, so I change the Computer1234 entry so it is not linked to inventory, but after a couple of minutes Computer1234 comes back into assets as a linked entry.
Now I have two entries one that is linked and one that is not linked. We also don’t want stale entries sitting around in inventory (in the event something gets reimaged and doesn’t get removed from KACE manually) so we have KACE configured to purge old entries after ­some amount of time… Now when it deletes this entry it deletes the linked entry from inventory AND assets, so not entering assets manually isn’t an option (because we still own the hardware, even if it disappears from ‘inventory’). What I am wondering is, is it possible to have inventory and assets to not communicate with each other so I can have assets filled with an unlinked entries that will not disappear but also keep the data from getting stale in inventory? Also, am I even using KACE correctly? Is there a better way to keep a hard count of our property without having it disappear while not having duplicates or stale inventory entries?

Any help or advise would be appreciate here.
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1
Your issue may be related to how you relate assets to inventory. On our K1000 we have asset match inventory based on the serial number, not the computer name. You can change that setting in Assets, Asset Types, Computer. With this setup the K1000 creates the asset record and names it for the serial number of the associated inventory item. When you delete a computer from the inventory the asset stays there and the history will even show that a matching inventory record was deleted.

Another advantage to using serial number for the asset name is that our receiving team uploads a spreadsheet of received computers with their serial number and relevant information (PO Number, Received Date, etc.). That gets computers into the asset database before they are even deployed to end users and once KACE inventories the computer it matches the records for us.
Answered 10/27/2015 by: chucksteel
Red Belt

1
Chuck is correct the key to this is the link in the Device Asset Type that links the inventory field to the Asset. It is possible to create other asset types that do not then link as that functionality is key to the Device Asset Type. The main reason for this is that the changes in inventory when the agent checks in are then recorded in the Asset history, which as a Tech is a rich source of enduser activity ;o) 

I would consider using another asset type that is not linked to the Device type.
Answered 10/29/2015 by: Hobbsy
Red Belt

 
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