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Is there any way to control the default order that the helpdesk displays Tickets in for a set Queue?
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Rating comments in this legacy AppDeploy message board thread won't reorder them,
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I don't know of a way, but I'd like to hear if anyone has figured it out.
Answered 07/29/2011 by: Jiddle
Orange Senior Belt

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Change the default, no. However, you can create custom views and bookmark them. This is how I enter the KBOX to work the queues. The following example will sort by priority, then due date, then creation time/date.

http://kbox/adminui/ticket_list.php?ORDER[]=PRIORITY_NUMBER&ORDER[]=sort_DUE_DATE&ORDER[]=sort_TIME_CREATED

I believe there is a KB article on Dell KACE's website about this.
Answered 07/29/2011 by: airwolf
Tenth Degree Black Belt

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