Kace detecting inapplicable patches....
I have quite a few systems in which the k1000 detects a patch that is not applicable to the system.
i.e. .net 4 update to a machine that does not have .net 4 or a MS office update to a machine w/o MS office
These patches obiviously fail and it has my patch reporting all messed up. Anyone ever seen behavoir like this?
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Posted by:
SpacePC
10 years ago
Hi Jaybird6,
This does happen. Patches occassionally have incorrect detect criteria. On many pages in your K1000 you should see a Submit Support Ticket button in the bottom right. Use that, have the full name of the patch available, and a description of the issue like: "Patch detects as needed on both older versions and newer versions." KACE Technical Support is pretty good, I work with them often on these issues.