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KACE Product Support Question


Kace agents not communicating with K1000

06/16/2016 2216 views
Hi All,

we had DNS issue, so i replaced host name of  50+ client machines to IP instead of host name.
I still find some machines are not updating the inventory even when its connected to K1000 and 
 other machines are not connected(showing offline ) to K1000 even though client machines are connected  to office 
network, 
2 Comments   [ + ] Show comments

Comments

  • check the amp.conf file settings, all entries seem to fine..

    found this in Kagent.log


    [2016-06-17.12:12:34][AMPAgent:ClientReadCB ] Client socket failed read [err] (9): Bad file descriptor
    [2016-06-17.12:12:34][AMPAgent:ReconnectToServer ] Adding server retry for 61A288D8-5C27-46B3-82B3-BFE6A324594A into queue. Sleeping for 35 seconds
    [2016-06-17.12:39:05][AMPAgent:LogCurlError ] Failed to connect: (7) Failed to connect to 10.100.100.99 port 52230: Network unreachable
    [2016-06-17.12:39:05][AMPAgent:LogCurlError ] SSL is not detected: (7) Failed to connect to 10.100.100.99 port 52230: Network unreachable
    [2016-06-17.12:39:05][AMPAgent:LogCurlError ] Failed to connect: (7) Failed to connect to 10.100.100.99 port 52230: Network unreachable
    [2016-06-17.12:39:05][AMPAgent:SetConnectedMarker ] couldn't remove C:\ProgramData\Dell\KACE\AMP_CONNECTED, unlink(No such file or directory)
    [2016-06-17.12:39:05][AMPAgent:ReconnectToServer ] Adding server retry for 61A288D8-5C27-46B3-82B3-BFE6A324594A into queue. Sleeping for 70 seconds


    but the client is connect to server but inventory is not updated for last 20 days
  • Try reinstalling the Agents then.

All Answers

3
Check the amp.conf file on the machines that aren't connecting to verify that they have the correct hostname. 
Answered 06/16/2016 by: chucksteel
Red Belt

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