KACE Product Support Question
Kace Admin console permissions
04/08/2016 1679 views
Is it possible to allow a user in Kace to be able to fully administer a specific Service Desk queue? I only see where I can give them access to the console to write to areas like configuration and knowledge base but that gives them access to all administer all queues and I only want them to be able to change their own queue.
Also, is it possible to allow users in a queue to be able to only see their own tickets and unassigned tickets and then have an administrator be able to see all tickets? I don't want all users to be able to see everyone else's tickets but I want them to be able to assign tickets to themselves if they aren't assigned to anyone yet.